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Subscription Cancellation

Sadly, not all customers will have their subscriptions forever and it's often required to cancel a subscription.

Permissions​

To be able to cancel a subscription via the BillaBear admin system you will need to have a ROLE of customer support or higher.

Check the user roles here.

Timing​

Cancelling a subscription isn't the same need for each customer. You can have a customer who wants to end their subscription at the end of the month, one who wants to end on a specific date due to contractual reasons, or one that wants it ended straight away.

To handle you can choose between:

  • Instantly
  • Defined Date
  • End of Billing Period

Refunds​

You're able to issue a refund automatically when you cancel a subscription. There are two types of refunds allowed. One is a full refund and the other is a pro-rata refund.

Full​

A full Refund is a full refund for the last payment relating to that subscription.

Pro-rata​

Pro-rata is a refund that is pro-rata to the end of the day the cancellation is done.

A weekly subscription is divided by 7 to find the cost per day and then each day left in the subscription is added together to get the refund total.

A monthly subscription is divided by the number of days in that month to find the cost per day and then each day left in the subscription is added together to get the refund total.

A yearly subscription is divided by 365 to find the cost per day. Then each day left in the subscription is added together to get the refund total.

How To​

Step 1. View Subscription​

You just need to Navigate to the subscription.

Step 2. Click the Cancel Button​

Click Cancel Button

Step 3. Choose When to Cancel​

Choose When

Step 4. Choose Refund Type​

Choose refund type

Step 5. Confirm.​

Click Confirm